07/09/07
Dear Mr. Yelverton,
I am totally blown away by the customer service at Dixie Electric Company (Gary’s, Linda’s and yours).
Everything about your company your technician’s appearance (I have been afraid to let other contractors into my home because of their appearance), his being on time, the professional truck (that made a huge impression on me, as many contractors arrive in their own vehicles and many times it looks as if their vehicles might be on their last legs), the phone representation, the speedy service all is top notch. You have definitely won me over as a permanent customer. You truly understand service.
T. D’Arciprete
Wetumpka, AL
01/17/12
Dear Mr. Yelverton III,
Clif and Chris are outstanding employees and I think you should be informed about them if you haven’t been already. Briefly our home experienced a “flash fire” from one of our electrical outlets last Thursday evening.
Last Friday morning, January 13th, I called to request assistance from your company. Clif returned my call and met me at my home within one hour. Clif examined the outlet and explained the procedures and justifications for the types of services your company offers. Clif is personal and exhibited extensive knowledge, professionalism, concern, and quite frankly, discernment. Because of his self-possession and knowledge I did not even call for a second and third bid (something I have done for over 30 Years). Clif is a closer. He repaired the outlet immediately and scheduled our Home Protection Plan inspection for Monday January 16th.
Chris accompanied Clif to perform the thorough assessment and execution of necessary repairs for all electrical outlets and switches in and outside of my home. Chris exhibited professionalism, graciousness, judgement, and abundant knowledge as well. Chris demonstrated or explained things to my utmost satisfaction. I was most impressed with their collaboration and respect for each other. However I was more impressed with their respect and pride of working for your company. This speaks highly of your company as well. I am happy to recommend your company with full conviction.
In closing, I would like to thank you, your company, but most of all Clif and Chris for ensuring my family, home and pets are safe. After all, that’s what life is all about and what makes living important.
A sincerely satisfied customer,
Brenda V.
Montgomery, AL
02/17/12
Prompt and courteous.
Joan E. P.
Montgomery, AL
02/14/12
I am more than satisfied with the level the work was performed-very surprised at the total amount-thought the work would be more.
Barbara A. M.
Montgomery, AL
02/10/12 Loved the work, but your service fee on top of your prices are a bit much, but I love the job.
Cynthia C.
Prattville, AL
02/09/12
Very professional and polite.
Shirley D.
Montgomery, AL
02/07/12
Terry is very knowledgeable in this field. Look forward to working with him again.
Audrey H.
Opelika, AL
01/30/12
Very polite. Knew his stuff!
Richard M.
Montgomery, AL
01/29/12
Worked completed in timely manner.
Anon
Montgomery, AL
01/29/12
Excellent service, professional, courteous, very knowledgeable. Terry explained in detail Dixie Electric’s Home Protection Plan, which I am now a member.
Barbara M.
Montgomery, AL
01/16/12
Terry sold us 2 extra plans. Dixie Electric is fortunate to have him as your employee.
James R. L.
Montgomery, AL
01/14/12
Quality work-professional tech with great work ethic.
Pat C.
Fitzpatrick, AL
01/12/12
Terry is a good representative for Dixie Elec.
Gil M.
Montgomery, AL
01/11/12
As always, on-time, professional, sharp, loyal, and “War Eagle”
Bob G.
Montgomery, AL
12/19/11
We appreciated being able to make a phone contact on Sunday p.m. and having a followup call Monday at 8 a.m. – service at 1:30.
Anon
Montgomery, AL
12/19/11
Love your company!
Carol A.
Montgomery, AL
12/13/11
Good job identifying problem. Work done in attic with no complaints even though tech 6ft tall and had to crawl.
S. R.
Montgomery, AL
12/09/11
Dixie has always done a good job for us.
Anon
Montgomery, AL
12/09/11
Excellent service!! I will call Dixie Elec. again in the future. Very satisfied!
Dianne C.
Montgomery, AL
12/09/11
Patient, thorough and pleasant worker. You are luck to have him.
J. H.
Montgomery, AL
12/08/11
Very personable and educated me. Gave practical advise, very good.
Kenny H.
Montgomery, AL
11/30/11
Inspection was good. Glad to know what is in need of repair.
Anon
Montgomery, AL
11/30/11
Satisfaction with service performed and by a knowledgeable technician was a plus!!!
Verda B. G.
Montgomery, AL
11/28/11
I am pleased with the prompt response, the attitude of the employee and the work done.
Anon
Montgomery, AL
11/18/11
Clif was great! Knowledgeable and courteous.
Betty S.
Montgomery, AL
11/14/11
Excellent service!
Gene B.
Montgomery, AL
11/08/11
Mr. Wright was very courteous and professional.
Delois B.
Montgomery, AL
11/07/11
On time and very helpful.
Jannett B.
Montgomery, AL
11/06/11
Gary Wright was very knowledgeable and explained his findings in laymans terms.
Jim S.
Montgomery, AL
11/03/11
Technician was prompt, efficient and informative on my electrical problems.
John E.
Auburn, AL
11/02/11
Very nice, thorough and knew what he was doing. We would want him back.
Robert D. H.
Auburn, AL
10/29/11
Very pleasant person and very professional. Your company should be proud of Lance!
David A. F.
Montgmery, AL
10/28/11
Gary stayed until he fixed the problem at 6:00p.m.!!
Sara B.
Montgomery, AL
10/24/11
Very courteous, knowledgeable and considerate.
Rissa D.
Montgomery, AL
10/18/11
Great service! Professional – friendly.
Anon
Montgomery, AL
10/15/11
Professional & personable.
Nancy C.
Montgomery, AL
10/14/11
Excellent, knowledgeable, polite, ok.
Cynthia L. M.
Montgomery, AL
10/12/11
Very friendly & informative.
Louise H.
Montgomery, AL
10/11/11
Tony and Terry – both real professionals. Price is higher – work is better. The $69 service charge should be reduced (or included in work)
Arthur H.
Montgomery, AL
10/07/11
He was very professional. He explained everything a clear, simple terms.
Mildred C.
Montgomery, AL
09/30/11
Great service, will be calling back. Lance is great.
Theron G.
Montgomery, AL
09/27/11
Gary went above and beyond expectations as have all three Dixie Electric employees on different jobs.
John F. B.
Auburn, AL
09/19/11
Excellent in all respects. A credit to your company.
Gloria J. S.
Ramer, AL
09/19/11
Very friendly and professional. I received excellent service.
Sandra A.
Montgomery, AL
09/15/11
Always professional and straight forward. We trust Dixie’s work.
William B.
Montgomery, AL
09/01/11
Arrived on time, worked very, very hard and explained problems. They were very professional and knowlegable.
Mrs. Lorraine H.
Alabaster, AL
08/31/11
The very best.
Mrs. Shirley M.
Montgomery, AL
08/29/11
I am very pleased-excellent service from 1st phone call to completion.
Burt M.
Montgomery, AL
08/25/11
Terry and Jacob went above and beyond with excellent customer service.
Will H.
Montgomery, AL
08/23/11
I thought Clif did a great job and communicated the problem very well!
Melinda S. H.
Montgomery, AL
08/20/11
Job well done. Thank you!
Faye R. J.
Montgomery, AL
08/19/11
Clif was outstanding-pay him more and promote him-best I’ve ever seen.
James C. R.
Montgomery, AL
08/16/11
Your office kept me informed of the status of my request-much appreciated. Excellent service.
Anonymous
Montgomery, AL
08/16/11
He was here on time he did a #1 job, he knows what he’s doing.
Tim W.
Montgomery, AL
08/09/11
These guys were great! Very informative and actually fun learning about lights.
Tiffani C.
Opelika, AL
08/09/11
You got me in same day as I called! I wish everyone had such good customer service!
Carol A.
Montgomery, AL
07/31/11
I have always been pleased with the quality of your work and your service.
Linda W.
Wetumpka, AL
07/31/11
Thank you for the awesome customer service and repair!
Krisha H.
Montgomery, AL
07/29/11
These 2 men were gentlemen and did the work and explained it to me in detail. They represent Dixie Electric very well.
Sherry N.
Montgomery, AL
07/22/11
Great!
Anonymous
Montgomery, AL
07/21/11
Come on time, polite, do the work right.
Carol A. I.
Pike Road, AL
07/20/11
Not only did they fix my kitchen light but also repaired my door bell and gave good advice on other wiring.
David H. B.
Montgomery, AL
07/11/11
Clif was a super nice guy and his work was excellent!
Cynthia B.
Wetumpka, AL
07/08/11
The charge was more than I expected, but Clif was excellent and helpful.
Kirby C. S.
Montgomery, AL
07/07/11
Both were very friendly, efficient and professional. Excellent work.
Sandra A.
Montgomery, AL
07/01/11
They were polite and professional.
Fred S.
Wetumpka, AL
06/29/11
We have certainly “supported” Dixie this year – expensive but good pleasant service.
Sim B.
Montgomery, AL
06/24/11
Gary and Tyler perform their work excellently and are just super nice. I’m very proud of the work they did.
Betty W.
Montgomery, AL
06/24/11
Excellent job. Employee professional and prompt.
Steve S.
Prattville, AL
06/22/11
Very nice gentleman and knows his job.
Lucille A.
Montgomery, AL
06/22/11
Tony is the best!
Nick P.
Montgomery, AL
06/21/11
Very nice, very professional. Y’all are very customer service oriented.
Anonymous
Montgomery, AL
06/21/11
Employees are courteous/friendly, neat and appear knowledgeable of work to be done. Very good representative for Dixie Electric.
Carole P.
Montgomery, AL
06/20/11
Both employees were very pleasant and performed their job well.
Dorothy A. S.
Montgomery, AL
06/16/11
Technician very helpful and courteous.
Mary J.
Montgomery, AL
06/13/11
Very nice and professional.
Jon H.
Montgomery, AL
06/11/11
Gary did a very good job for us.
Ann M. B.
Prattville, AL
06/11/11
I am pleased and happy with the work on the fan.
Dorothy B.
Montgomery, AL
05/14/11
Completely satisfied as always.
Mr. Gordon Mc.
Montgomery, AL
05/13/11
Especially nice and professional. I am pleased with the employee and the work.
Mrs. Temple B.
Montgomery, AL
05/12/11
Lance was very professional-very willing to answer our questions, etc.
Anonymous
Montgomery, AL
05/06/11
Clif was very courteous and explained things thoroughly.
Mrs. Nell M.
Montgomery, AL
04/28/11
You have excellent follow up. Tony is very knowledgeable and represents your company very well.
Mr. Ronald D.
Montgomery, AL
04/25/11
Phone Representative and Service Representative were very courteous and helpful.
Problem fixed promptly.
Anonymous
Montgomery, AL
04/25/11
What a nice young man! There were more problems expected. He was very thorough in taking care of all.
P. Poitevint
Montgomery, AL
04/22/11
Did a good job; found a “work-around” when original approach failed.
B. Boyd.
Montgomery, AL
03/22/11
A great experience, good job, courteous people.
James M.
Montgomery, AL
03/15/11
Clif has been especially helpful. Great guy, knowledgeable, very easy to deal with and QUICK. He just came back out here because he heard the inspector was here just to make sure everything was OK. He made a very bad situation much, much better.
Mr. Happy Customer
Montgomery, AL
03/15/11
Had an electrical fire at the house Sunday night. Dixie Electric came at 11:30 p.m. and worked there all day yesterday and this morning. I just wanted you to know how much we appreciate getting such good service. I’m a fan!!!
Mrs. Happy Customer
Montgomery, AL
03/11/11
Clif was outstanding!!! He needs a raise, very professional.
Charles T. H.
Lapine, AL
03/09/11
He could not have been more pleasant, efficient and competent!
Sallye L.
Montgomery, Alabama
03/07/11
Great service – pleased!
Louise J. H.
Montgomery, AL
03/06/11
Excellent manners and workmanship.
Ken I.
Montgomery, AL
03/04/11
Did a great job! Was a pleasure having him here.
John K.
Prattville, AL
02/28/11
He is always so helpful.
Carolyn J.
Montgomery, AL
02/24/11
Thanks for the same day service.
Douglas C.
Montgomery, AL
02/13/11
I was very pleased. Keep up the good work! He even bragged on the opportunities at the Company!
Ms. Barbara P.
Montgomery, AL
02/11/11
Very professional job done.
Rubin A. F.
Montgomery, AL
02/04/11
Will call again this Spring for outside lighting.
Mrs. Alfred B. H.
Montgomery, AL
01/27/11
Your rep was very friendly and knowledgable.
Carolyn J.
Montgomery, AL
01/14/11
Was nice and helpful to me (a 90 year old). Thanks! for quick service.
Mary Edna T.
Montgomery, AL
12/27/10
Great work, very friendly.
Tony K.
Montgomery, AL
12/26/10
Excellent job Tony — Thanks!
George M.
Montgomery, AL
12/24/10
All of your personnel are excellent!
Terry S.
Pike Road, AL
12/17/10
Good job – very professional.
Coleman Y.
Montgomery, AL
12/09/10
Serviceman was very nice and we appreciate his service.
Henry L. B.
Montgomery, AL
12/09/10
Tony was very nice and explained everything.
Anne S.
Montgomery, AL
12/09/10
I call Dixie Electric with confidence and always receive prompt and efficient service.
Paul A. D.
Montgomery, AL
12/07/10
I want no one but Jacob at my house. He is great. If he leaves I do too.
Mrs. Z.
Montgomery, AL
12/07/10
Eric explained everything completely and was very professional and courteous.
Harry T.
Montgomery, AL
11/19/10
Well done! Tony accomplished what 4 other electricians could not.
Barbara R.
Pike Road, AL
11/18/10
A great guy, very personable, very neat, charming.
Becky J.
Montgomery, AL
11/03/10
Tech was very thorough and helpful, I was satisfied with the progress. Keep up the good work.
Vilma M.
Wetumpka, AL
10/25/10
He was super nice and very quick. He didn’t even laugh when I shocked myself.
Zack J.
Wetumpka, AL
10/15/10
You are lucky to have such experienced and personable employees.
Robert G.
Montgomery, AL
10/15/10
Good Job
Christine S.
Montgomery, AL
10/14/10
He was very nice and explained clearly everything that should be done.
Virginia S.
Montgomery, AL
10/09/10
Super tech and advisor. You made an excellent choice in him.
Robert G.
Montgomery, AL
10/06/10
Very helpful and knowledgeable.
Marion D.
Montgomery, AL
09/24/10
Your Company is great!
Arnelle A.
Montgomery, AL
09/21/10
Very satisfied with everything.
Elizabeth K.
Montgomery, AL
09/16/10
I will definitely call Dixie due to Tony Brooks attitude and knowledge..
Allen G.
Montgomery, AL
09/14/10
Tony was very knowledgable and courteous. Customer service has been extraordinary!
Nick N.
Montgomery, AL
08/30/10
Very courteous and professional, answered my questions.
Robert G.
Montgomery, AL
08/25/10
My husband and I purchased an older home that was inhabited by electrical gremlins. Thanks to Jacob and Dixie Electric, we are gremlin free! Yea! We are delighted with our service-we’ll call for any and all of our electrical needs.
Mrs. Constance R.
Auburn, AL
08/25/10
We had a fluorescent light at the house that was not working. Of course we called Dixie. My wife was at home and was very impressed. The technician showed up on time and was very nice to her. He explained everything and made her feel real comfortable. She was really impressed with him and the entire experience. Just wanted to say thanks for a job well done.
Johnny W.
Montgomery, AL
08/05/10
Dear Mr. Yelverton,
I have been meaning to write this for some time but better late than never. I have used the services of Dixie Electric for many years and each and every time it has been to my complete satisfaction. My most recent call was last week.
Every aspect of my interaction with Dixie Electric has been seamless, courteous and professional. Over the numerous calls that your company has serviced I have had a variety of technicians responding. There has always been a consistency of performance from the initial introduction through to the end result. Your employees represent your company at the highest levels of professional courtesy.
Also, your customer service department has always been a pleasure to deal with. I have always been greeted with an attention that makes me feel that I am the most important person that they are dealing with at that moment as it should be. The appointment process has always been handled in the best possible way making sure that it is convenient to me. The fact that your staff always calls following the service appointment to make sure that everything went as it should is the pinnacle of customer service.
Over the years I have received many thank you cards from your service department thanking me for being a customer. That is a very nice touch and it is not lost on your customers.
Too many times the public writes letters to ownership complaining of an experience with their company but I wanted to take the time to let you know how much I appreciate how your company responds to the customer with professionalism, courtesy and a sincere effort to make sure that our problems have been resolved.
Sincerely yours,
J. Austin Wade
Montgomery, AL
08/03/10
Glad I found Dixie Electric.
Levonne T.
Montgomery, AL
07/22/10
Technician was on time – courteous -neat – did excellent job.
Mrs Joyce S.
Montgomery, AL
07/16/10
I appreciate getting all the information on the first call. Hope I can get a referral and get $25.00.
Madonna L.
Tallassee, AL
07/15/10
The rep on the phone was outstanding and thorough. The tech was fabulous, polite, outstanding. Never had better!!
Jessica F.
Montgomery, AL
07/15/10
Jacob was great-very professional and thorough. Phone rep was excellent as well.
Laurie P.
Montgomery, AL
07/12/10
Everything was beyond my expectations.
Mark Y.
Montgomery, AL
07/11/10
Thanks for coming out on a Sunday.
Neal S.
Auburn, AL
07/03/10
Thank you for your prompt service that I considered an emergency, (a burned plug-refrig) you came on a Saturday of a Holiday weekend (July 3rd, 2010) Thank you!
Judy A.
Montgomery, AL
06/25/10
Employee very professional and polite, arrives on time and completed job in timely manner.
Robin T.
Montgomery, AL
06/24/2010
I told my friend that I don’t use anyone but Dixie. They give me good service and I don’t have to worry about anything.
S. Tolbert
Montgomery, AL
06/19/2010
Thank you for sending two professionals to check out my entire
inside wiring. They were the best ever! I was thrilled to see the red shoe covers (note: I had blue ones waiting for their arrival) that is so important on my very light, almost white carpet! Thank you!! Neat work pays!!
Your providing me with their background was also, needless to say, very important. Safety first always, again my thanks!!
I had inquired with a nice neighbor to confirm that I wanted to use Dixie Electric, and my neighbor said “you call them!”
I wanted to say that you do it right and thank you for being there for me.
M. G. Rice
Montgomery, AL
06/16/10
I am extremely impressed with Dixie Electric’s emphasis on customer relations.
Linda T.
Montgomery, AL
06/12/10
My contractor called Dixie for a quote. I asked Eric to look at a bad doorbell while he was here and he repaired. Very impressed that he fixed immediately and had equipment on truck. Also gave info on surge protection.
Anonymous
06/11/10
Very courteous and polite. Worked quietly and quickly.
Linda S.
Opelika, AL
06/08/10
The service and workmanship were excellent as always.
Linda W.
Wetumpka, AL
05/17/10
So thankful tech could come to fix problem so quickly. Well done! Very Professional.
Dycie L.
Montgomery, AL
05/06/10
Mr. Brooks made some excellent suggestions for our home.
Chuck S.
Montgomery, AL
05/03/10
Did the job efficiently and had a great personality.
Penelope P.
Montgomery, AL
04/23/10
Reliable technicians are hard to find, which is why I stay with Dixie Electric.
Cathy C.
Montgomery, AL
04/21/10
Great attitude, very polite, absolutely professional, here in a New York minute!
Anthony K.
Montgomery, AL
04/06/10
Technician did outstanding work to install an over the sink light and a “power surge protection” on my outside meter. It paid off on June 9th due to a lightning strike!!
M. G. Rice
Montgomery, AL
Thank you so much for getting to me so quickly and for your professionalism. Sue S.
From 1st phone call to completion you went above and beyond. Thanks so much. Bob C.
I just wanted to send you a note regarding your customer service. I am manager of a business myself and I know what a struggle it is to find good people and to provide good customer service. I will say that the customer service and the quality of the work done for us by your company was superior. It is not often that you deal with people that seem genuinely concerned about your needs. I will highly recommend your company to anyone that I know that needs electrical work done and will certainly contact Dixie Electric should I need anymore work done.
Thank you again for the superior customer service and the quality work performed.
Kelly F.
Jacob was professional yet friendly with all family members from my 85 year old to my 5 year old grandson.
Loretta S.
In today’s world one usually does NOT get the type of service I got from you. From phone rep. To employee performance and work done, it was the best.
Ruth M.
Businesses like Dixie are like the hairs on a bald man’s head…few and far between. Thank you, thank you, thank you.
Tinsley R.
It was impossible to pick just one of the satisfaction ratings. From my first call to you I was completely overwhelmed by the help and niceness of Sean your phone rep. and Mr. Wright was outstanding. My husband and I were very impressed by your technician Mr. Gary Wright and never have I spoken to a phone representative that was as nice, helpful and professional as Sean. What an asset to your company! We are thankful to have had you all come to our aid in our time of need. We will know next time who to call when we have a problem. Thank for all you kindnesses and expertise.
Ruby J.
Dear Mr Yelverton,
I want you to know how professional, courteous, and just plain nice your electricians were when they did our recent repair work. They worked well past normal working hours and checked everything and did everything I asked them to do, gladly, and left me feeling much safer. They were above any workmen that I come in contact with in their professionalism and pleasantness. They are definitely an asset to Dixie Electric Company. I thank you for sending them so quickly. I do appreciate it.
Sincerely,
J. Bowling
It is not often that I feel compelled to write someone regarding the service performed by their associates. However, a recent experience with your electrician “John”, requires me to write you.
First, when I called about having someone to come and solve my problem I was surprised that they were able to work me In the same day.
Secondly, when John arrived he explained to me your policy regarding service, costs etc., and then began to diagnose the problem. The problem was more than I expected but he was able to correct that and one other problem which came to mind before he arrived. All within short order as far as I am concerned.
You are fortunate to have someone like John on your staff and if he is an example of your other associates, you are indeed to be congratulated for training them in customer relations that sets them apart. (no, we are not related)
Then to receive a follow-up call, plus your note is beyond my expectation. This is truly going the extra mile.
Thanks so much
Bob B.
Dear Gary,
Thanks for your professionalism both at the church and at my home. Your rapid responses in either location is most appreciated. Thanks also to Tony, Brian, and the rest of the Dixie Electric staff.
BE BLESSED!!!
Pastor Thomas J.
Your electricians manager, “Tony” is the nicest and most skilled professional we have experienced in 27 years at our home.
Henry H.
Supervisor or Operations Dixie Electric Company, 1nc. 580 Trade Center Street Montgomery, Alabama 36108
Dear Sir:
This past week I had several electrical problems at my residence.
You sent Wes for my repairs, which took two afternoons to correct. Wes was most helpful. He was easy to communicate with, courteous, available, and very professional in every other way.
Because of him, I will be happy to use Dixie Electric Company again and would recommend you to any of my friends.
Sincerely,
Frank R. M.D.
To whom it may concern:
I am writing to compliment your company in regard to the service rendered at my residence this past week. The level of service was exceptional, including the initial phone call to set up the appointment, the two men who completed the repair and the follow-up phone call making sure everything was still in order. It is a pleasure dealing with a company who performs in such a professional and caring manner. Your efforts are appreciated.
Respectfully,
Chris B.
Wetumpka, AL
Manager
Dixie Electric
580 Trade Center Street
Montgomery, AL 36108
Dear Sir: Twice recently I have had occasion to use the services of Dixie Electric on minor but necessary jobs. I appreciated the quick response to my calls.
The two young men who came to my house to do the work were courteous, efficient, professional and helpful in dealing with my problems. I regret I did not get their names but it is good to know there are some young people who care enough to do their best, even though it is a small job.
Thank you.
Sincerely,
Lura W.
Montgomery, AL 36108
General Manager
Dixie Electric Company, Inc.
580 Trade Center
Montgomery, AL 36108
Dear Sir/Madam:
I wanted to express my appreciation for the work two of your contractors performed at our home last Friday. Your electricians came to replace some fixtures, check our wiring, and provide advice on the capacity of our current electrical system (we’re expanding).
During the last month my husband and I have had to replace our satellite dish, replace some plumbing, and get bids on various home improvement projects. Your electricians provided the first positive, competent, pleasant, efficient contact with service professionals. They performed their jobs very efficiently, and were super in the process; they were professionals with a human touch.
A colleague of mine (Thom W.) recommended Dixie Electric when I mentioned that we needed some electrical work done, I see now why he was so positive in his recommendation. I will also recommend Dixie Electric and hope that all of your technicians are as great as the two electricians that you sent to my home.
Sincerely,
Robin S.
Chambers of Commerce 
