Dear Mr. Yelverton,
I am totally blown away by the customer service at Dixie Electric Company (Gary’s, Linda’s and yours).
Everything about your company your technician’s appearance (I have been afraid to let other contractors into my home because of their appearance), his being on time, the professional truck (that made a huge impression on me, as many contractors arrive in their own vehicles and many times it looks as if their vehicles might be on their last legs), the phone representation, the speedy service all is top notch. You have definitely won me over as a permanent customer. You truly understand service.
Dear Mr. Yelverton III,
Clif and Chris are outstanding employees and I think you should be informed about them if you haven’t been already. Briefly our home experienced a “flash fire” from one of our electrical outlets last Thursday evening.
Last Friday morning, January 13th, I called to request assistance from your company. Clif returned my call and met me at my home within one hour. Clif examined the outlet and explained the procedures and justifications for the types of services your company offers. Clif is personal and exhibited extensive knowledge, professionalism, concern, and quite frankly, discernment. Because of his self-possession and knowledge I did not even call for a second and third bid (something I have done for over 30 Years). Clif is a closer. He repaired the outlet immediately and scheduled our Home Protection Plan inspection for Monday January 16th.
Chris accompanied Clif to perform the thorough assessment and execution of necessary repairs for all electrical outlets and switches in and outside of my home. Chris exhibited professionalism, graciousness, judgement, and abundant knowledge as well. Chris demonstrated or explained things to my utmost satisfaction. I was most impressed with their collaboration and respect for each other. However I was more impressed with their respect and pride of working for your company. This speaks highly of your company as well. I am happy to recommend your company with full conviction.
In closing, I would like to thank you, your company, but most of all Clif and Chris for ensuring my family, home and pets are safe. After all, that’s what life is all about and what makes living important.
A sincerely satisfied customer,
Call it the luck of the draw, but I won the lotto when I was assigned Lance to fix the lightning caused damages to my home. I have been “building my house” 35 years and over the years only 3 workers/companies have impressed me enough that I would utilize their service a second time.
I was very impressed with Lance’s excellence in work ethics. In fact, so much so, I awarded him my first “Blue Ribbon of Excellence”, even though it was not a very pretty ribbon, but the only one I had available. Please re-express my thanks to Lance for the great service he performed, and also the other coporate officers.
Rest assured if I should ever have need of your company service again, you are at the top of list.
(“Let there be light, and there was Lance” Genesis 1:4 revised)
Charlotte V. H.
Dear Mr. Jehle:
Please permit me to take a moment of your time to tell you of a recent service call by Dixie Electric at our residence in Wetumpka. We experienced an electrical problem which I thought to be something simple and could be easily remedied. Let me preface this story by telling you that my husband has always handled situations of this nature but due to health issues he can no longer take charge therefore, I am very inept in many areas which he has always handled. With that bit of information in mind know that I proceeded somewhat uninformed in advising your company of the problem. Of Course Dixie Electric was contacted because for many years we have been so satisfied with the service provided in handling our electrical needs.
Mr. Gary Wright, whom we have requested since his initial service call years ago, came within a short period of time. It is important to us that we share our thoughts about the performance of Mr. Wright, on this occasion as well as in the past, because we know it to be exceptional. Additionally, he shows such an interest in the customer which certainly reflects favorably upon Dixie Electric. This simple job turned into a very lengthy process, through no fault of his own, but thanks to his tenacity and his concern for us, he stayed with it until power was restored even though the extended time was excessive and assuredly put him behind schedule.
This is a memorable experience that we want to pass on to others. Please convey to Mr. Wright our appreciation for a job well done and thanks to you for providing a representative of Dixie Electric with such integrity and ability.
This young man was knowledgeable, effecient and very polite. He was most helpful. Will call for Clif again.
Totally pleased with Matt’s performance.
Barbara A. M.
Clif arrived in less than 30 minutes after I called late Friday.
We appreciate the prompt and efficient service. Thank you.
Wonderful experience! We won’t ever use any other electrical company!
I want to compliment Chance for his great service Saturday 11/30/13 he worked extra to find a short in our wiring that could have been dangerous if not repaired. Chance even missed the first quarter of the Auburn-Alabama game to finish the job. I would recommend Dixie to anybody.
Thank you so much for fixing all my electrical problems for my mom.
They did an excellent job in a very professional manner. Appearance and attitude great.
Jane C. H.
Super electrician, helpful, efficient, gave good advice about a different electrical problem that, it turned out, did not need repair or work. Service not cheap but worth it for good work.
11/13/13 Always excellent service!
We were highly impressed with your technician Chance.
Lynn & Ruby J.
Have used your company several times, each time more than pleased with work performed and employees I have dealt with.
Mr. Beasley was outstanding in work attitude and speed.
Ann & Gary S.
Would like the same technician for future work. Very professional.
The technician Russell was the best that Dixie has sent out. He is professional, friendly and works and does not waste time. My wife and I want him when we call for electrical service.
Thanks Melissa and thanks Lance for coming out in such a timely manner.
Good work; friendly, competent employees.
Service was done quickly and technician was wonderful.
I was impressed with Gary; very professional.
Very professional and courteous too.
Did excellent clean work.
Rubin A. F.
I was Impressed.
I love Dixie Electric!!
Dr. William H.
Clif was very polite, professional, had good work ethics and boxed up all the trash from the new fixtures when he was finished. He even offered to vacuum and take the boxes to the trash can. What a wonderful world this would be if all young men were like Clif!
Both technicians were excellent.
Col. Lawrence L.
Great service, very professional work. Will definitely use again if needed. Call Dixie and it’s done.
Both were very professional and courteous.
Both techs were friendly, polite and seemed to be well trained. They did a good job.
Julia D. S.
Dixie Electric has been fabulous. Feel like I have gotten to know 2 of their guys well in the past 2 days. Our main electrician was fantastic. He really helped me make some crucial decisions since Hunter was not here. It is always nice to get a pat on the back or be recognized for a great job. Dixie was fabulous!
Tech was very professional and courteous. This has been true of all techs from your company that have been here.
Pike Road, Alabama
Very Helpful-diagnosed well pump problem. Good PR person for Dixie Electric!
Technicians always courteous and very professional. Been using Dixie for a long time!
Pike Road, Alabama
I used him for multiple projects in the past and asked for Gary by name, as does my mother. Gary always answers questions, offers quotes, recommendations and will continue to use him and ask for him by name.
The tech was great and listened and explained things well. Very friendly.
Always a pleasure to see Gary.
Tony was great and very thorough in explaining and suggesting.
Always pleased with work by Dixie Electric.
Always reliable and quick service.
Pike Road, Alabama
He was outstanding and very professional, he knew his job very well, also educated you on his work and gave really good information for future services which was very helpful.
Very professional in appearance and the quality of work done.
Very good service.
Gary did an excellent job – the electrical inspector agreed.
I have had Clif out to do work in the past and he has done a great job every time. This time I had a break in a buried line that was difficult to find and could have potentially been an extremely expensive and time consuming repair. Dixie bought a team of technicians out to troubleshoot and find the break and were able to do the repair at a very economical rate. I could not be more pleased with the quality of service and the willingness to find a solution that didn’t cost me a fortune.
Very pleased! Knows what to do and how to do it right,
Clif and his helper were punctual, highly competent and exceptionally nice. Give them a raise!
Thank you for working with us in such a prompt and courteous manner!
Great job as always. Thanks for the care and time.
Very prompt, did an excellent job, explained what was wrong and did a whole house inspection inside and out. I was very pleased with the service but the total price was a little more than I expected but the job was done right without a mess left behind. THANKS!!
Really nice and professional young man, I appreciate him coming after hours for my service.
My brother and I were highly satisfied and share top service confidence in you.
Gary was very patient in explaining the safe and sound program which I decided to sign up for. I have been impressed by all the personnel at Dixie Electric that I have dealt with.
Clif and Chance were the most polite technicians and answered all my questions.
Very nice and professional.
Lance did a very good job.
Tony was on time-very courteous and pleasant-took care of problem.
Mr. Herring was very courteous and answered all my questions. 100% satisfied with service.
Very professional and helpful.
John L. C.
I TRUST THE WORK PROVIDED BY DIXIE ELECTRIC.
Gary was great to work with, it was a challenging job, excellent work.
Pike Road, Alabama
Replaced power panel and bought up to current standards!
Pike Road, Alabama
You guys are terrific, truly a God given blessing…I wish you all the best.
Love Michael and Brad. They are so professional. Great team.
Once again, thanks. Chris is writing me up and has me scheduled for new wiring next week. Just signed the check and handed it over. Gary, who performed the inspection was equally as impressive as Chris.
Winstone W. E.
I thought you might like to know that one of your technicians, Chris Jarrett, just came to the house to sign me up for an inspection and he was first rate. I wish everyone was as courteous and knowledgeable.
Winston W. E.
Clif was professional & knowledgeable. He had a great attitude from start to finish.
Great attitude from tech, timely & neat.
Patricia A. C.
Fitzpatrick, Alabama 36029
Lance did a great job, was on time and did not leave a mess.
I am a regular customer and I know that your prices are reasonable. Tony Brooks has come to our home the last few times that we have needed help. He is always pleasant, and helpful. He is good about offering suggestions as well. Dixie Electric is an incredibly professional company. From Melissa in the office, to any tech that comes, the company should be proud of it’s operation.
He was very thorough and helpful in every way.
Elisabeth P. T.
As always, I was completely pleased with your services. I will continue to call Dixie with any electrical needs I have in the future. Thanks for your prompt, courteous technicians.
Lance and his assistant were very effecient, polite and neat. Thanks for the good service.
Your service tech Terry was very professional and did excellent work.
Rarely do you find outstanding customer service these days and when you do, what better person to tell than the boss. I called to schedule an appointment for an estimate on a new line of service to another part of our property and to have a breaker checked or replaced.
From my first contact until the job was complete, we received outstanding service. Appointment was made by a friendly personl on the end of the phone line, the representative was on time for the appointment and truly impressed my husband. My husband worked for IBM for 30+ years and he commented that the representative was so professional (like an IBM customer service representative). After the work was complete we received a follow up call to ensure we were satisfied with the service and then today I received a thank you note from Melissa Pritchett, customer care representative).
You can be sure when we have other electrical repair or new projects we will call on Dixie Electric.
Technicians were friendly and very competent.
Very knowledgeable and pleasant. Extremely impressed with his work knowledge and people skills.
We were completely satisfied with this job-Lance was exceptional.
Linda B. H.
I thought I would email you instead to tell you how happy I am with the service provided. Gary was very professional and so helpful the other week when installing my new recessed lighting in Auburn. As electric is Dixie’s expertise, Gary was very knowledgeable and provided suggestions for light placement after seeing the rooms we were working in. I relied on his guidance on placement and it turned out just as I was hoping.
This is the second time I’ve worked with Dixie and won’t be the last. Both times I have been extremely pleased with both the finished product and the Dixie representative performing the work.
Friendly, curious, careful and explained problem well. Worked quickly.
This was my first time using Dixie Electric. Terry showed up with a great attitude and he was very knowleadgable and helpful with my problem. I would definitely use Dixie Electric again and I will more than likely ask for Terry to be my technician.
Dixie Electric did the wiring when house was built 47 years ago, still in good shape.
Extremely informative and professional rep. Assisted with troubleshooting and then providing additional assistance against the problem repeating itself. Really glad we called Dixie and were assisted not only by the receptionist gal who took my wife’s concern to heart and got us helped faster as well as Lance the technician who did a professional job from start to finish.
He was very nice.
Pike Road, Alabama
Chris was very knowledgeable and so polite-thank you.
Joyce H. L.
We appreciate the service you gave, very professional.
Dr. Steve D.
We have used Dixie Electric for a number of years. They are prompt, courteous, and do what they say they will do.
Cecil C. S.
Mr. Herring was prompt. Called when he was on way. Answered my questions.
Cecil & Joyce S.
Gary arrived timely for appt. and was very professional & friendly, and corrected electrical problem.
Very professional technician; resolved lighting issue on the spot.
You have an excellent company with very good employees.
Fairfield Inn & Suites
Very friendly and knowledgable.
Great service, great work, and an excellent service tech who is a credit to your company. Very pleased.
Pike Road, Alabama
Work was professional, thorough, friendly and out of his way to do extra helpful things. Pleasure to be around.
Jean B. P.
We are repeat customers because we are so completely satisfied with Tony’s work and Dixie Electric.
Tony looked at our problem from all aspects. It was a puzzle to be solved! He checked everything that could be checked 2 or 3 times, and it still could not be fixed. He tried everything he could think of that would help. He asked the correct questions. Finally my husband made a remark and it was an ah ha moment. Tony checked that in the attic (most unlikely place) and sure enough there it was. This house is completely weird with plumbing and electrical. Tony got it done. He then explained it all to us. He told us about the Home Protection Plan, and we are talking about it. Thank Heaven he spent the time and effort with us and got our problem solved. Will request Tony again. Thank you for having him. He’s really GREAT.
Excellent job, very professional.
Terry did a great job installing a new closet light.
Excellent service! Fast response and courteous service. Very satisfied customer.
Great professional service.
Went above & beyond & solved problem he was not required or expected to solve-great job!
Technician was prompt, courteous, and efficient.
Good experience-quickly done! Very good employee-you’re lucky to have him. I’ve always been happy with your work.
Thank you and Lance for my annual inspection. You give me peace of mind.
Janelle K. B.
Dixie always does a good job for me. They always tell me the price before doing job.
Lance was very professional and nice.
Clif and Chris were both outstanding in their work and personalities.
Reverend. F. L. K.
Tony has been here twice in a little over a week. He’s great.
Outstanding service as usual, no complaints.
Pike Road, Alabama
Tony was great and stayed late until he finished the job.
Jere B. Jr.
Tony is very competent, knows his work and is always very pleasant.
Mary L. M.
I was satisfied with the whole job.
Julie H. G.
Friendly, on time, explained everything.
Very personable and knowledgeable.
Gary is the best! Always takes care of everything.
You have a wonderful employee in Tony.
Great as always, thanks.
Gary did a great job of repairing the light fixture I called about, but he also did a great job of inspecting the rest of the house and correcting some potentially dangerous conditions related to the electrical system that I was unaware of. (e.g. squirrels had chewed some wiring in the attic, wrong amps on A/C unit, it had a 40 and should have been 25, exhaust fan was not operable – fixed it) I could go on and on, but you get the idea. I was very pleased and impressed with the service. If I need any electrical work you will be called again. Thanks.
Outstanding service as always, thanks again.
Tony did a great job. Didn’t take him but a few minutes to find the problem.
Outstanding service, prompt response, courteous, professional, thorough.
Clif did an excellent job and Dixie Electric has always provided great service. Thanks.
Pike Road, Alabama
Representative is a true professional. He is outstanding in all respects.
Eugene F. C.
Professional, know what they are doing and how to resolve issues. Respectful and engaging personalities.
Excellent service provided.
Clif very professional and personable. Would definitely refer Dixie Electric. Would give Clif a 10+ for work ethic and attitude. Asset to your company.
I was very pleased with my experience. Clif was friendly and clearly competent.
Chris was the nicest, most courteous, best informed and helpful technician I have EVER had.
Terry was really good in a tough situation, very hot replacing attic fans.
Pike Road, AL
Great service thank you.
My second year. I trust your service and employees completely.
Was blown away by the professionalism of Terry. He was extremely helpful, knowledgeable and did a great jon. He was concerned with the problem and explained what needed to be done and did it in a timely and professional manner.
Courteous, knowledgeable, fixed problem – I am happy.
He came here from Auburn that night and stayed until 10:45! He was a cut above most or all service men, never in a hurry, explained all he was doing.
We were greatly impressed with Clif. Think he is a great asset to your company.
James E. L.
Very professional, extremely nice!
Mr. Anthony was very professional and explained his work thoroughly, answered all my questions. I would be glad to recommend him to anyone.
The technician was very professional and thorough.
Lee. T. M.
You get what you pay for….Professional Service and Commitment!
Your techs always do a superb and professional job for me.
Arnea J. L.
Very pleased with Dixie-from call to schedule to service provided.
Very professional and courteous and knowledgeable.
Gary is a true professional and did a great job.
From the call to you to the work being done, everything was perfect. Thank you so much.
Mr. Jones was very nice and helpful.
Terry very concerned to be sure I was completely satisfied and to explain all he did.
Dr. John H.
Extremely nice and professional technician.
My electrical problem happened on Sunday; called for emergency repairs; dispatcher sent tech. and he fixed the problem within one hour. The dispatcher and tech. person were very courteous and helpful.
Very, very professional & excellent communications about tasks.
John C. G
A nice young man, he was extremely knowledgeable, courteous and efficient, very neat and caring – I loved all of this about Clif!
Mrs. Mary G. R.
Tech was very professional and did a good job.
Technician was very efficient, explained what he did well, and thoroughly professional.
Ann P. T.
Outstanding work by Terry. Very professional.
Technician was very professional and informative.
Pike Road, AL
Tony and his crew did an excellent job! Very pleased with the entire experience! Highly recommend Dixie!
Michael was very professional and completed the job in a timely manner. We will definitely call again for our electrical needs.
Terry was very good at explaining exactly what the problem was, and very determined to work through the problems as they arose. He kept me constantly updated and did great work. Very happy with how everything turned out.
I was completely satisfied with the way everything was handled.
The two gentlemen did a great job today. Will recommend in future.
Kevin & Lisa R.
I wish all employees were like Lance. Very likeable, knowledgeable-professional.
Excellent service once again!
A lot of challenges we dealt with in a very professional manner!
Hope Hull, AL
Prompt and courteous.
Joan E. P.
I am more than satisfied with the level the work was performed-very surprised at the total amount-thought the work would be more.
Barbara A. M.
02/10/12 Loved the work, but your service fee on top of your prices are a bit much, but I love the job.
Very professional and polite.
Terry is very knowledgeable in this field. Look forward to working with him again.
Very polite. Knew his stuff!
Worked completed in timely manner.
Excellent service, professional, courteous, very knowledgeable. Terry explained in detail Dixie Electric’s Home Protection Plan, which I am now a member.
Terry sold us 2 extra plans. Dixie Electric is fortunate to have him as your employee.
James R. L.
Quality work-professional tech with great work ethic.
Terry is a good representative for Dixie Elec.
As always, on-time, professional, sharp, loyal, and “War Eagle”
We appreciated being able to make a phone contact on Sunday p.m. and having a followup call Monday at 8 a.m. – service at 1:30.
Love your company!
Good job identifying problem. Work done in attic with no complaints even though tech 6ft tall and had to crawl.
Dixie has always done a good job for us.
Excellent service!! I will call Dixie Elec. again in the future. Very satisfied!
Patient, thorough and pleasant worker. You are luck to have him.
Very personable and educated me. Gave practical advise, very good.
Inspection was good. Glad to know what is in need of repair.
Satisfaction with service performed and by a knowledgeable technician was a plus!!!
Verda B. G.
I am pleased with the prompt response, the attitude of the employee and the work done.
Clif was great! Knowledgeable and courteous.
Mr. Wright was very courteous and professional.
On time and very helpful.
Gary Wright was very knowledgeable and explained his findings in laymans terms.
Technician was prompt, efficient and informative on my electrical problems.
Very nice, thorough and knew what he was doing. We would want him back.
Robert D. H.
Very pleasant person and very professional. Your company should be proud of Lance!
David A. F.
Gary stayed until he fixed the problem at 6:00p.m.!!
Very courteous, knowledgeable and considerate.
Great service! Professional – friendly.
Professional & personable.
Excellent, knowledgeable, polite, ok.
Cynthia L. M.
Very friendly & informative.
Tony and Terry – both real professionals. Price is higher – work is better. The $69 service charge should be reduced (or included in work)
He was very professional. He explained everything a clear, simple terms.
Great service, will be calling back. Lance is great.
Gary went above and beyond expectations as have all three Dixie Electric employees on different jobs.
John F. B.
Excellent in all respects. A credit to your company.
Gloria J. S.
Very friendly and professional. I received excellent service.
Always professional and straight forward. We trust Dixie’s work.
Arrived on time, worked very, very hard and explained problems. They were very professional and knowlegable.
Mrs. Lorraine H.
The very best.
Mrs. Shirley M.
I am very pleased-excellent service from 1st phone call to completion.
Terry and Jacob went above and beyond with excellent customer service.
I thought Clif did a great job and communicated the problem very well!
Melinda S. H.
Job well done. Thank you!
Faye R. J.
Clif was outstanding-pay him more and promote him-best I’ve ever seen.
James C. R.
Your office kept me informed of the status of my request-much appreciated. Excellent service.
He was here on time he did a #1 job, he knows what he’s doing.
These guys were great! Very informative and actually fun learning about lights.
You got me in same day as I called! I wish everyone had such good customer service!
I have always been pleased with the quality of your work and your service.
Thank you for the awesome customer service and repair!
These 2 men were gentlemen and did the work and explained it to me in detail. They represent Dixie Electric very well.
Come on time, polite, do the work right.
Carol A. I.
Pike Road, AL
Not only did they fix my kitchen light but also repaired my door bell and gave good advice on other wiring.
David H. B.
Clif was a super nice guy and his work was excellent!
The charge was more than I expected, but Clif was excellent and helpful.
Kirby C. S.
Both were very friendly, efficient and professional. Excellent work.
They were polite and professional.
We have certainly “supported” Dixie this year – expensive but good pleasant service.
Gary and Tyler perform their work excellently and are just super nice. I’m very proud of the work they did.
Excellent job. Employee professional and prompt.
Very nice gentleman and knows his job.
Tony is the best!
Very nice, very professional. Y’all are very customer service oriented.
Employees are courteous/friendly, neat and appear knowledgeable of work to be done. Very good representative for Dixie Electric.
Both employees were very pleasant and performed their job well.
Dorothy A. S.
Technician very helpful and courteous.
Very nice and professional.
Gary did a very good job for us.
Ann M. B.
I am pleased and happy with the work on the fan.
Completely satisfied as always.
Mr. Gordon Mc.
Especially nice and professional. I am pleased with the employee and the work.
Mrs. Temple B.
Lance was very professional-very willing to answer our questions, etc.
Clif was very courteous and explained things thoroughly.
Mrs. Nell M.
You have excellent follow up. Tony is very knowledgeable and represents your company very well.
Mr. Ronald D.
Phone Representative and Service Representative were very courteous and helpful.
Problem fixed promptly.
What a nice young man! There were more problems expected. He was very thorough in taking care of all.
Did a good job; found a “work-around” when original approach failed.
A great experience, good job, courteous people.
Clif has been especially helpful. Great guy, knowledgeable, very easy to deal with and QUICK. He just came back out here because he heard the inspector was here just to make sure everything was OK. He made a very bad situation much, much better.
Mr. Happy Customer
Had an electrical fire at the house Sunday night. Dixie Electric came at 11:30 p.m. and worked there all day yesterday and this morning. I just wanted you to know how much we appreciate getting such good service. I’m a fan!!!
Mrs. Happy Customer
Clif was outstanding!!! He needs a raise, very professional.
Charles T. H.
He could not have been more pleasant, efficient and competent!
Great service – pleased!
Louise J. H.
Excellent manners and workmanship.
Did a great job! Was a pleasure having him here.
He is always so helpful.
Thanks for the same day service.
I was very pleased. Keep up the good work! He even bragged on the opportunities at the Company!
Ms. Barbara P. Montgomery, AL
Very professional job done.
Rubin A. F.
Will call again this Spring for outside lighting.
Mrs. Alfred B. H.
Your rep was very friendly and knowledgable.
Was nice and helpful to me (a 90 year old). Thanks! for quick service.
Mary Edna T.
Great work, very friendly.
Excellent job Tony — Thanks!
George M. Montgomery, AL
All of your personnel are excellent!
Pike Road, AL
Good job – very professional.
Serviceman was very nice and we appreciate his service.
Henry L. B. Montgomery, AL
Tony was very nice and explained everything.
I call Dixie Electric with confidence and always receive prompt and efficient service.
Paul A. D.
I want no one but Jacob at my house. He is great. If he leaves I do too.
Eric explained everything completely and was very professional and courteous.
Well done! Tony accomplished what 4 other electricians could not.
Pike Road, AL
A great guy, very personable, very neat, charming.
Tech was very thorough and helpful, I was satisfied with the progress. Keep up the good work.
He was super nice and very quick. He didn’t even laugh when I shocked myself.
You are lucky to have such experienced and personable employees.
Christine S. Montgomery, AL
He was very nice and explained clearly everything that should be done.
Super tech and advisor. You made an excellent choice in him.
Very helpful and knowledgeable.
Your Company is great!
Very satisfied with everything.
I will definitely call Dixie due to Tony Brooks attitude and knowledge..
Tony was very knowledgable and courteous. Customer service has been extraordinary!
Very courteous and professional, answered my questions.
My husband and I purchased an older home that was inhabited by electrical gremlins. Thanks to Jacob and Dixie Electric, we are gremlin free! Yea! We are delighted with our service-we’ll call for any and all of our electrical needs.
Mrs. Constance R.
We had a fluorescent light at the house that was not working. Of course we called Dixie. My wife was at home and was very impressed. The technician showed up on time and was very nice to her. He explained everything and made her feel real comfortable. She was really impressed with him and the entire experience. Just wanted to say thanks for a job well done.
Dear Mr. Yelverton,
I have been meaning to write this for some time but better late than never. I have used the services of Dixie Electric for many years and each and every time it has been to my complete satisfaction. My most recent call was last week.
Every aspect of my interaction with Dixie Electric has been seamless, courteous and professional. Over the numerous calls that your company has serviced I have had a variety of technicians responding. There has always been a consistency of performance from the initial introduction through to the end result. Your employees represent your company at the highest levels of professional courtesy.
Also, your customer service department has always been a pleasure to deal with. I have always been greeted with an attention that makes me feel that I am the most important person that they are dealing with at that moment as it should be. The appointment process has always been handled in the best possible way making sure that it is convenient to me. The fact that your staff always calls following the service appointment to make sure that everything went as it should is the pinnacle of customer service.
Over the years I have received many thank you cards from your service department thanking me for being a customer. That is a very nice touch and it is not lost on your customers.
Too many times the public writes letters to ownership complaining of an experience with their company but I wanted to take the time to let you know how much I appreciate how your company responds to the customer with professionalism, courtesy and a sincere effort to make sure that our problems have been resolved.
J. Austin Wade Montgomery, AL
Glad I found Dixie Electric.
Technician was on time – courteous -neat – did excellent job.
Mrs Joyce S.
I appreciate getting all the information on the first call. Hope I can get a referral and get $25.00.
The rep on the phone was outstanding and thorough. The tech was fabulous, polite, outstanding. Never had better!!
Jacob was great-very professional and thorough. Phone rep was excellent as well.
Everything was beyond my expectations.
Thanks for coming out on a Sunday.
Thank you for your prompt service that I considered an emergency, (a burned plug-refrig) you came on a Saturday of a Holiday weekend (July 3rd, 2010) Thank you!
Employee very professional and polite, arrives on time and completed job in timely manner.
I told my friend that I don’t use anyone but Dixie. They give me good service and I don’t have to worry about anything.
Thank you for sending two professionals to check out my entire inside wiring. They were the best ever! I was thrilled to see the red shoe covers (note: I had blue ones waiting for their arrival) that is so important on my very light, almost white carpet! Thank you!! Neat work pays!!
Your providing me with their background was also, needless to say, very important. Safety first always, again my thanks!!
I had inquired with a nice neighbor to confirm that I wanted to use Dixie Electric, and my neighbor said “you call them!”
I wanted to say that you do it right and thank you for being there for me.
M. G. Rice
I am extremely impressed with Dixie Electric’s emphasis on customer relations.
My contractor called Dixie for a quote. I asked Eric to look at a bad doorbell while he was here and he repaired. Very impressed that he fixed immediately and had equipment on truck. Also gave info on surge protection.
Very courteous and polite. Worked quietly and quickly.
The service and workmanship were excellent as always.
So thankful tech could come to fix problem so quickly. Well done! Very Professional.
Mr. Brooks made some excellent suggestions for our home.
Did the job efficiently and had a great personality.
Penelope P. Montgomery, AL
Reliable technicians are hard to find, which is why I stay with Dixie Electric.
Great attitude, very polite, absolutely professional, here in a New York minute!
Technician did outstanding work to install an over the sink light and a “power surge protection” on my outside meter. It paid off on June 9th due to a lightning strike!!
M. G. Rice
Thank you so much for getting to me so quickly and for your professionalism. Sue S.
From 1st phone call to completion you went above and beyond. Thanks so much. Bob C.
I just wanted to send you a note regarding your customer service. I am manager of a business myself and I know what a struggle it is to find good people and to provide good customer service. I will say that the customer service and the quality of the work done for us by your company was superior. It is not often that you deal with people that seem genuinely concerned about your needs. I will highly recommend your company to anyone that I know that needs electrical work done and will certainly contact Dixie Electric should I need anymore work done.
Thank you again for the superior customer service and the quality work performed.
Jacob was professional yet friendly with all family members from my 85 year old to my 5 year old grandson.
In today’s world one usually does NOT get the type of service I got from you. From phone rep. To employee performance and work done, it was the best.
Businesses like Dixie are like the hairs on a bald man’s head…few and far between. Thank you, thank you, thank you.
It was impossible to pick just one of the satisfaction ratings. From my first call to you I was completely overwhelmed by the help and niceness of Sean your phone rep. and Mr. Wright was outstanding. My husband and I were very impressed by your technician Mr. Gary Wright and never have I spoken to a phone representative that was as nice, helpful and professional as Sean. What an asset to your company! We are thankful to have had you all come to our aid in our time of need. We will know next time who to call when we have a problem. Thank for all you kindnesses and expertise.
Dear Mr Yelverton,
I want you to know how professional, courteous, and just plain nice your electricians were when they did our recent repair work. They worked well past normal working hours and checked everything and did everything I asked them to do, gladly, and left me feeling much safer. They were above any workmen that I come in contact with in their professionalism and pleasantness. They are definitely an asset to Dixie Electric Company. I thank you for sending them so quickly. I do appreciate it.
It is not often that I feel compelled to write someone regarding the service performed by their associates. However, a recent experience with your electrician “John”, requires me to write you.
First, when I called about having someone to come and solve my problem I was surprised that they were able to work me In the same day.
Secondly, when John arrived he explained to me your policy regarding service, costs etc., and then began to diagnose the problem. The problem was more than I expected but he was able to correct that and one other problem which came to mind before he arrived. All within short order as far as I am concerned.
You are fortunate to have someone like John on your staff and if he is an example of your other associates, you are indeed to be congratulated for training them in customer relations that sets them apart. (no, we are not related)
Then to receive a follow-up call, plus your note is beyond my expectation. This is truly going the extra mile.
Thanks so much
Thanks for your professionalism both at the church and at my home. Your rapid responses in either location is most appreciated. Thanks also to Tony, Brian, and the rest of the Dixie Electric staff.
Pastor Thomas J.
Your electricians manager, “Tony” is the nicest and most skilled professional we have experienced in 27 years at our home.
Supervisor or Operations Dixie Electric Company, 1nc. 580 Trade Center Street Montgomery, Alabama 36108
This past week I had several electrical problems at my residence.
You sent Wes for my repairs, which took two afternoons to correct. Wes was most helpful. He was easy to communicate with, courteous, available, and very professional in every other way.
Because of him, I will be happy to use Dixie Electric Company again and would recommend you to any of my friends.
Frank R. M.D.
To whom it may concern:
I am writing to compliment your company in regard to the service rendered at my residence this past week. The level of service was exceptional, including the initial phone call to set up the appointment, the two men who completed the repair and the follow-up phone call making sure everything was still in order. It is a pleasure dealing with a company who performs in such a professional and caring manner. Your efforts are appreciated.
Chris B. Wetumpka, AL
580 Trade Center Street
Montgomery, AL 36108
Dear Sir: Twice recently I have had occasion to use the services of Dixie Electric on minor but necessary jobs. I appreciated the quick response to my calls.
The two young men who came to my house to do the work were courteous, efficient, professional and helpful in dealing with my problems. I regret I did not get their names but it is good to know there are some young people who care enough to do their best, even though it is a small job.
Montgomery, AL 36108
Dixie Electric Company, Inc.
580 Trade Center Montgomery, AL 36108
I wanted to express my appreciation for the work two of your contractors performed at our home last Friday. Your electricians came to replace some fixtures, check our wiring, and provide advice on the capacity of our current electrical system (we’re expanding).
During the last month my husband and I have had to replace our satellite dish, replace some plumbing, and get bids on various home improvement projects. Your electricians provided the first positive, competent, pleasant, efficient contact with service professionals. They performed their jobs very efficiently, and were super in the process; they were professionals with a human touch.
A colleague of mine (Thom W.) recommended Dixie Electric when I mentioned that we needed some electrical work done, I see now why he was so positive in his recommendation. I will also recommend Dixie Electric and hope that all of your technicians are as great as the two electricians that you sent to my home.